Privacy Policy

Last updated: 12/08/2025

Gullakaari Foundation (“Gullakaari”, “we”, “our”, or “us”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, www.gullakaari.org and www.gullakaari.com

Gullakaari Foundation is a Section 8 company working to revive India’s handicraft traditions and support artisans.
Technology Partner: Techpose Private Limited (manages website infrastructure and operations) completely owns www.gullakaari.com
Export Partner: Verature Overseas Private Limited (manages international trade and export execution).
These partners support Gullakaari’s mission but do not use your personal data for their own purposes.

We collect only the minimum information necessary to provide our services.

When you donate:

• Name, email address, phone number, billing information (processed securely through Cashfree Payments).
• Donation amount and transaction reference ID (stored in Gullakaari’s secure database).

• Name, email address, and message content (sent only via email to Gullakaari’s admin and copied to you; not stored in any database).

• No user registration or login.
• No cookies or trackers are used on this site.

Your personal information is used only for:

• Processing and acknowledging donations.
• Responding to your enquiries.
• Generating donation receipts if requested.
• Complying with legal or regulatory requirements.

Under GDPR, we process your personal data on the following legal grounds:

• Consent: When you voluntarily submit data via the donation form or enquiry form.
• Legal Obligation: When we are required to maintain transaction records for accounting or regulatory purposes.

• Donation-related information is securely stored in Gullakaari’s internal database with restricted access.
• Payments are processed via Cashfree Payments, which complies with PCI-DSS standards.
• Enquiry emails are transmitted using secure email protocols (TLS).

• Techpose Private Limited manages website hosting and database infrastructure.
• Verature Overseas Private Limited is our export partner but does not access donation or domestic enquiry data.
• Third-party processors (e.g., Cashfree) only receive the information necessary to process payments.
• Data may be disclosed if required by law or legal process.

If you are located in the EU or UK, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Ask us to fix inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (where legally permissible).
• Restriction/Objection: Restrict or object to certain data processing.
• Portability: Request transfer of your data to another service provider.

• Donation records are retained for as long as required under Indian accounting and legal regulations.
• Enquiry emails are kept only for as long as necessary to respond and follow up.

If you are located outside India, please note that your data will be processed in India. We ensure that such transfers comply with applicable data protection laws.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated “Last updated” date.

If you have any questions, concerns, or data requests, please contact us at:
Gullakaari Foundation
Email: office@gullakaari.org
Address: Chinchwad, Pune, Maharashtra 411033

Refund and cancellation Policy

No refund and cancellation would be provided once the order has been confirmed. For quality assurance, customer can order for digital or physical sample of the expected order.

Return and refund would only be provided for the damaged product/s only if the order is received in damaged condition and customer provides unboxing video of each damaged product/s.

Shipping Methods: We offer multiple shipping methods for B2B orders, including ground shipping, expedited shipping, air freight, and sea freight. The available shipping methods may vary based on the size, weight, and destination of the order. We work with reputable carriers and logistics partners to ensure reliable and efficient delivery.

Delivery Timeframes: Estimated delivery timeframes are provided based on the selected shipping method and the destination. Please note that delivery times are calculated from the date of order fulfillment and may be subject to factors beyond our control, such as carrier delays or customs clearance processes. It might take 5-20 days for delivery depending on the order circumstances.

Order Processing: Upon receiving a B2B order, we will process and verify it to ensure accuracy and availability of the items. The processing time may vary based on the complexity and size of the order. Once the order is ready for shipment, we will notify you with the estimated shipping date and any relevant tracking information.

Shipping Costs: Shipping costs for B2B orders are calculated separately and will be clearly communicated to you during the ordering process. The shipping cost is determined based on factors such as order size, weight, destination, and the selected shipping method. We may offer competitive shipping rates or negotiate custom shipping solutions for larger or recurring orders.

Minimum Order Requirements: For B2B orders, we may have minimum order requirements in terms of quantity or order value. These requirements are set to ensure efficient order processing and may vary depending on the products or services ordered. We appreciate your understanding and cooperation in meeting these requirements.

Shipping Restrictions: While we strive to serve customers worldwide, there may be certain regions or countries where we cannot fulfill B2B orders due to legal, regulatory, or logistical constraints. We will provide a list of restricted destinations, if applicable, during the ordering process. Additionally, there may be specific items that are prohibited or restricted for shipping, and we will notify you of any such restrictions.

Tracking and Notifications: We understand the importance of tracking your shipments. Once your B2B order is shipped, we will provide you with a tracking number and instructions on how to track the package. You will also receive timely notifications regarding the status of your shipment, including any delays or exceptions encountered during transit.

Customer Support: If you have any questions or require assistance related to shipping, our dedicated customer support team is here to help. You can reach us via phone at (+91) 8555046524 or email at contact.gullak@gmail.com. We strive to provide timely and comprehensive support to ensure your B2B shipping experience is smooth and satisfactory.

Please note that this is a general shipping policy, and specific details, terms, and conditions may apply based on your individual business needs and industry requirements. We reserve the right to update or modify this policy as necessary, and any changes will be communicated to you in a timely manner.